Service and Support
The service and support department handles installation, commissioning, repair, and modernization of thermal equipment, as well as the development of new solutions.
Service department
+7 (800) 100-71-67You can also call directly
from the browser using the button in the site header.
This does not require installing additional software.
Currently, the technology is fully supported by: Desktop PCs with Mac, Windows, Linux operating systems and the latest versions of Google Chrome, Mozilla Firefox, Yandex.Browser, Opera browsers.
On the first call, do not forget to confirm permission to use the microphone.
Service department email
support@tula-term.ruWhen contacting the service department, please provide the following information
The company performs repair and technical maintenance of vacuum thermal equipment of its own production and of third-party manufacturers.
1.
INN and contact details of the applicant
2.
Factory serial number
3.
Product commissioning date
4.
Detailed description of the problem — photos, error reports, etc.
- The problem occurred from the very beginning of the device's operation or appeared after some time.
- After its successful use, how often does the problem occur and under what conditions.
- Briefly describe the technological process.
- Specify which chemicals and in what concentration are used in your technological process.
Types of Service
Service engineers perform installation and commissioning of equipment of any complexity directly at the customer's production site.
Installation and commissioning of equipment
Service engineers perform installation and commissioning of equipment of any complexity directly at the customer's production site.
Under warranty service, specialists fix any malfunctions free of charge. Post-warranty service support helps maintain stable equipment operation after the warranty period ends.
Warranty and post-warranty service
Under warranty service, specialists fix any malfunctions free of charge. Post-warranty service support helps maintain stable equipment operation after the warranty period ends.
The service center repairs and restores equipment functionality after failures or breakdowns of any complexity.
Repair of equipment
The service center repairs and restores equipment functionality after failures or breakdowns of any complexity.
The outdated equipment is being modernized by retrofitting it with additional options and improving its technical characteristics.
Modernization and retrofitting
The outdated equipment is being modernized by retrofitting it with additional options and improving its technical characteristics.
Consulting on equipment operation, proper functioning of individual units and modes.
Technical support
Consulting on equipment operation, proper functioning of individual units and modes.
Prompt delivery of original spare parts and consumables to the customer's site.
Supply of spare parts
Prompt delivery of original spare parts and consumables to the customer's site.
The service and support department also provides consultations on equipment technical specifications, equipment selection, order intake, and preliminary coordination of new equipment development.
To provide the service, it is necessary to fill out the inquiry forms and send them to the email address. support@tula-term.ru .
Download inquiry formsEquipment Selection
The service and support department also provides consultations on equipment technical specifications, equipment selection, order intake, and preliminary coordination of new equipment development.
To provide the service, it is necessary to fill out the inquiry forms and send them to the email address. support@tula-term.ru .
Download inquiry forms
Own design bureau
Tula-Term has its own design bureau that helps solve non-standard tasks arising for customers. The designers develop the necessary drawings and diagrams and select optimal technical solutions in the shortest possible time.
Tula-Term – design, manufacturing
and supply of thermal processing equipment.
8 800 100 7167
Toll-free calls within Russia
8 (4872) 70-19-61
info@tula-term.ru
5 K. Marksa St., Tula, 300001
Privacy Policy
© 2008 - Tula-Term
Tula-Term – design, manufacturing
and supply of thermal processing equipment.
Privacy Policy
© 2008 - Tula-Term
8 800 100 7167
Toll-free calls within Russia